Carrie Polak is a strategic operations and customer experience leader with more than 10 years of experience helping companies streamline processes, improve adoption, and build scalable growth strategies. With a background spanning healthcare staffing, SaaS, sales enablement, and operations, Carrie brings a unique blend of relationship-driven leadership and systems thinking to every partnership.

 

She is passionate about helping organizations uncover operational gaps, maximize the value of their technology, and create workflows that actually work for the people using them. Her expertise includes ATS optimization, onboarding strategy, process design, automation opportunities, customer success, and cross-functional team alignment.

 

Known for her collaborative and people-first approach, Carrie thrives on solving complex problems, building authentic relationships, and helping teams turn small wins into long-term success. She believes the best solutions come from understanding both the people and the process behind the work.